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Frequently Asked Questions

Please read these frequently asked questions before you book.


1. What happens when I make a reservation?

Once you complete your Travel Mart Bangkok Co, Ltd. booking form;
Step 1. Pending: Your request is being processed. If there is availability, you will receive a payment link, otherwise we will contact you.
Step 2. Payment: You must complete the payment with Credit Card via our PayPal payment system.
Step 3. Final Confirmation: Once payment is completed, we will review your booking again and you will receive your final status


2. What does the price include?

A one-way price will include a single journey: either from your arrival airport to your accommodation, or from your accommodation to your departure airport. A return booking includes both the arrival and departure transfer: from airport to accommodation upon arrival, and from accommodation to airport on departure. Unless stated otherwise, individual taxis will accommodate up to four passengers.


3. Do infants count?

Most resort taxis can carry up to 4 passengers as stated above. For private transfers infants and children do count as one person. On shuttle transfers there will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged three and over will occupy a seat and therefore will be charged for a seat. Laws are different in many countries relating to the use of child seats for infants and children (Please see our safety policy). We strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation. As with car rental policy it is also the parents responsibility to fit the seat. Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles.


4. How do I collect my transfer upon arrival?

Details of how to collect your transfer upon arrival differ in each resort. Individual instructions will appear on your booking voucher, which is generated automatically and is emailed to you once you complete your booking. If for any reason you cannot find your vehicle upon arrival, then call the number listed on your booking voucher, where our local representatives will be more than happy to assist you.


5. And on Departure?

The booking procedure will automatically calculate your collection time for your departure flight as the journey time plus 2 hours check in time. You have the option to override this and your return taxi will then collect you from your hotel/apartment at the time you have requested. Travel Mart Co., Ltd. recommend that you arrive at the airport a minimum of 90 minutes before departure time. Travel Mart Co., Ltd. accept no responsibility for missed flights due to clients not booking the taxi with enough time to spare. In the event of any flight changes, Travel Mart Co., Ltd. insist that you reconfirm your return taxi with our local representative, 48 hours before departure. Individual resort contact details will be printed on your booking voucher.


6. Transfer times?

Times stated are for the standard journey times on a normal day. These times may alter when rush hours or road works affect the direct route of the journey. In hight season journey times may alter considerably due to increased volume of traffic. You will be notified if there is any significant delay to your journey.


7. What happens if my outbound flight is delayed?

Your taxi driver will be informed and collect you at the new time.


8. What if my outbound flight is cancelled?

If your outbound flight is cancelled please call the emergency number for the local overseas office, which you can find on your booking voucher. By advising them of the flight cancellation and any new details of your arrival, they will be able to reschedule your transfer. Please note extra costs may apply should the new arrival time attract night rate charges or there has been an airport change.


9. What if I am travelling with a Wheelchair?

If you are travelling with a wheelchair collapsible or non-collapsible please ensure you contact us prior to you booking on International: +66-81-313-0338 - From Thailand: 081-313-0338 to ensure we can provide the appropriate vehicle.


10. How much luggage can I take?

Most taxis are able to accommodate a suitcase and piece of hand luggage per person. (Up to 4 passengers per taxi, children and babies count - except in certain destinations where the maximum is 3 passengers - select your required resort for full details of taxi & minibus capacity). If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally.


11. Do I need to tip the driver?

The price paid does not include a tip. As is standard across the globe these days if you feel your resort taxi driver has been friendly and courteous, then a small tip is the norm.


12. What happens if my holiday details change prior to departure?

If your details change prior to departure simply contact us on International: +66-81-313-0338 - From Thailand: 081-313-0338 or email us at the following info@aiporttransfersthailand.com and we will amend the details accordingly. You will be responsible for any increase in the transfer price if the new resort/hotel is further away from the airport.


13. What happens if I cancel my holiday?

You may cancel your booking at any time and cancellation charges may apply. Our cancellation policy can be found on the terms and conditions section of the website.


14. Insurance?

Travel Mart Bangkok Co, Ltd. hold full public liability insurance as do all of suppliers. We do however recommend that you hold a valid insurance policy for the duration of your trip.


15. Our Representatives?

Representatives are on hand in each resort we feature. Individual contact details pertaining to the resort you have booked will be printed on your booking voucher.


16. Last minute bookings?

Our website will allow you to book your chosen transfer up to 48 hours prior to departure. If you require a transfer inside 48 hours please call on International: +66-81-313-0338 - From Thailand: 081-313-0338 and we will do our best to accommodate your requirements.


17. What is your policy on drunken/abusive behaviour?

Travel Mart Bangkok Co, Ltd. reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to be abusive and could pose a threat to the driver, the vehicle or the other passenger(s).


18. Will my shuttle (shared) transfer take me straight to my hotel entrance?

Whilst we endeavour to operate a door 2 door service with our transfers, on some occasions this may not be possible where a shuttle (shared) transfer has been booked. Where it is not physically possible for us to access certain hotels & apartments, due to their location i.e. Old Town, Beachfront & local festivities, we will always ensure you are taken to the nearest drop off point. We will not be responsible for payment of local taxis. Shuttle (shared) Transfers do not operate to private homes or timeshare apartments.


19. What is your smoking policy?

Travel Mart Bangkok Co, Ltd. operate a complete non smoking policy in all vehicles used.

51 Rongmai Soi, Chao Fa Rd., Chanasongkram, Phanakorn, Bangkok, Thailand 10200 Telephone : +(66) 02-6291300-01 Fax : +(66) 02-629-5778
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